Frequently Asked Questions
Please read our FAQ before sending us a message.
ReturnsAt coveRumps we take great pride in customer service & the quality of our merchandise. If for any reason you are not satisfied with your order, please return it to us unworn, unwashed & with the tags still intact. We accept returns & exchanges 30 days from the original ship date & will credit your original form of payment (LESS original shipping/handling charges) unless otherwise specified. Please read further for information on exchanges and damages. Please email firstname.lastname@example.org before sending any merchandise back. You will be given a Return Authorization number. Please fill out the form included with your original order & send back to us with all returns so that we can help you in the most efficient way possible.
ExchangesYou will be responsible for shipping your return item(s) back to us in the condition noted above. Please email email@example.com to check availability on the item you want to exchange. Once we receive the item you are returning, an invoice will be generated & emailed to you with the flat rate shipping charge of $6.00, which you can click the PayPal button to pay. Once we receive confirmation that the invoice has been paid, your exchange item will be shipped. The same rules apply if you simply do not like your merchandise & do not want to do an exchange, you will be responsible for shipping the item(s) back. Once we receive the return, we will credit your original form of payment on the merchandise only. We will not refund original shipping charges.
DamagesIf you receive your order and it is incorrect or damaged, WE will be responsible for ALL shipping charges. Simply follow directions in paragraph under Return Policy and once we receive the return, we will credit your original form of payment in full...shipping and all. You may call us directly 859.806.9787 or email us, firstname.lastname@example.org with any questions you may have about returning or exchanging. All packages should be sent to the address below: coveRumps Attn: Adrienne Jones 1409 Copperfield Court Lexington, KY 40514
Our trusted payment processing account is with Paypal, so we accept Paypal, and also allow them to process credit cards (Visa, MasterCard, AMEX, Discover.) You may also pay by bank draft.
Shipping is free for all orders over $50. For orders under $50, flat rate shipping of $4 applies to all U.S. orders.
That's a great question! The A-Line CoveRump is more tailored, and flares out toward the bottom, whereas the Shirred is gathered under the elastic waist band, giving it more flounce. The A-Line product fits true to size, where the Shirred runs a bit large.
Please visit our Sizing and Monogramming page to learn all about the materials and sizes!
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